“I waited to post my review due to needing to deal with the “owner” of this hotel. There’s was a mouse in our room and the hotel staff basically said oh well deal with it. I had to act a complete fool ( remember the police station is next door) before they would give us a different room. Then, the “very intelligent woman at the front desk” tried to give us the room directly next door like mice do not crawl and live in the walls. I had to act ugly again, called corporate and still nothing until I threatened to walk next door to the police station. We were finally given another room, but guess what… The cleaning people tried to walk in my room at 7am to “clean the room” I was beyond livid at this point. I tried to find the person that did it but I did not have luck and the intelligent woman at the front desk (same woman) would not give me answers or apologize for the staff coming in my room at a ridiculous hour of the day. Overall do not stay here. The owner is a piece of *** and he has the employees trained to do whatever he says. I almost feel sorry for them because the owner controls them terribly. BTW, I sent this “man” several emails and he did not respond, but had the front desk lady tell me they could not switch my room nor offer a refund… We caught pics of the mouse. Avoid room 514 at all costs. The mouse is bold and does not care that people are in the room. It’s weird the review will not allow me to posts pics of the mouse…”

“1- The hotel is NOT on Times Square, as advertised. TS is 9 blocks away. 2- Room was very dirty. See photos attached. Grout is supposed to be dark grey. Some places it’s white (soap scum). Other places it’s moldy and cracked. 3- Shady business with breakfast. Advertised “continental and American breakfast”. My two kids at fruit loops and he tried to make us pay $40. He told me he needed a voucher. I didn’t know what that was. Asked the lady working to desk, she looked up our room number, said breakfast wasn’t included and we had to pay. Returned to man, told him she said we don’t have breakfast included. He said $20/person. I told him two of my kids ate one bowl of cereal each, and we thought it was included. He ended up charging $20 total. 4- Based on the cleanliness of the room, I Lysol wiped everything myself and didn’t allow the cleaners in our room to “clean”. We did get new towel each night. On the last night of our stay, he said they were out/he couldn’t do anything and to “report it management”. The towels we did end up getting had a hairball. 🫠 Overall, don’t recommend. We don’t be back. This is advertised as to be in association with the Wyndham brand - Actually shocked that it is based on our stay.”